Contact Us

Please check out our Frequently Asked Questions below, as your question is most likely already answered. If not, then please feel free to use the Contact Form at the bottom of this page, or email us directly at:

If you wish to phone our offices and speak to me, or one of our other administrative staff about a general or private tour enquiry, our office telephone number is: +44 (0) 131 212 5033

– Russell

If you wish to find out more about our privacy policy, or the cookies we use on this website, please click here

Frequently Asked Questions

How can I book my tour?:

You can book all our tours securely online via the booking form on our website, which you will find on the right-hand side of each tour page, just click the ‘Book Tour Now’ button below to begin.


Alternatively, if you wish to book in person, you can visit the Visit Scotland Tourist Information office in person, at 3 Princes Street, EH2 2QP, Edinburgh, near Waverley train station, between the hours of 09:00–17:00, open every day, although please note that during the busy summer season, it’s wise to book 3-4 weeks in advance to guarantee you get your preferred date/tour.

What’s included in the tour price?:

The tour price includes the services of a friendly, knowledgeable and experienced driver-guide, and transportation on one of our luxury, modern, air-conditioned coaches.

Optional Extras on our Tours (no need to pre-book these):

Loch Ness, Glencoe & Whisky 1-Day Tour:

– Whisky Distillery tour & tasting – £8.00 per adult/£5 under 18s (no tasting)
– Loch Ness Boat Cruise – £13.50 per adult/£8.50 per child


Highlands Lochs, Stirling Castle & Whisky 1-Day Tour:

– Stirling Castle entry – £14.50 per adult/£8.70 per child
– Whisky Distillery tour & tasting – £8.00 per adult/£5.00 under 18s (no tasting)
– Doune Castle – £6 per adult/£3.60 per child


3-Day Isle of Skye, Inverness & Highlands Tour:

– Doune Castle – £6 per adult/£3.60 per child
– Eilean Donan Castle entry/tour – £7.50
– Whisky Distillery tour & tasting – £8.00 per adult/£5 per child (no tasting)


Accommodation costs, meals etc. are not included in the tour price.

This is to allow our guests the freedom to choose which optional extras they would prefer. Please note that many visitor attractions may not accept credit card payments, so please ensure you have plenty of cash with you on the day.

Do I need to pre-book these optional extras?:

No, you don’t need to worry about pre-booking any of the optional extras, they can all be booked on the day through your friendly driver-guide. We negotiate discounted rates for you, ensuring you’ll always get a great deal.

Is Accommodation included in the tour price?:

No. Your accommodation in Inverness is not included, but you can choose your accommodation preferences at the time of booking, and the company will book it on your behalf. You’ll pay for your accommodation on arrival. Please visit our Accommodation page by clicking HERE for detailed information on room types available and pricing throughout the year.

Can I choose/book my own accommodation in Inverness?:

We are more than happy for you to book your own accommodation in Inverness. It’s your holiday after all and we want you to be comfortable. Many people prefer to do this so they can check out online reviews in advance and find somewhere that suits their needs. Simply select “I WANT TO BOOK MY OWN ACCOMMODATION” during the booking process. All we ask is that you email us at your earliest opportunity to advise the name of your accommodation so we have this on record.

If you choose to book your own accommodation, your Driver/Guide will drop you off and pick you up each day from the designated meeting point, located at the Bus Stop/Stand in front of: ‘Aspendos Mediterranean Restaurant’, 26 Queensgate, Inverness, IV1 1DJ. On the morning of Day 2, please arrive at the meeting point no later than 7:50am. Your Driver/Guide will advise the meeting time on the morning of Day 3 as this is variable.

Can children travel on your tours?:

We welcome children over 7 years old on our tours, and children aged between 7-15 years, and youths aged 16 & 17 are eligible for our concessionary rates. We regret we are not able to carry children under the age of 7 on any of our tours.

Is the tour conducted in English?:

Yes, all our tours are in English. Your tour will be taken by an experienced, knowledgeable and friendly English-speaking driver-guide.

What should I bring with me?:

As we like to give you as much time off the coach as possible, give you the opportunity for walks, and to not be hindered by on where to travel to in Scotland, we recommend you bring warm and/or waterproof clothing, wear comfortable shoes, and take a sun-block or a hat for sunny days. And don’t forget your camera to capture all the lovely scenery and wildlife you’ll encounter on your tour!

What happens if I’m late for the tour departure?:

It is very important that you arrive in plenty of time before your tour departs, as our coaches must leave on time and are unable to wait for late-comers. This is for the benefit of all customers, and allows us to explore all stops for the full amount of time, offering you the most out of your tour. We are not able to give refunds if you arrive late for the tour.

Are your coaches wheelchair accessible?:

Unfortunately, our coaches are not wheelchair accessible at present. Guests are free to store a foldable wheelchair in the hold of the coach. However, when accessing the coach there are 2 to 3 steps. Please contact our Reservations Team for more information.

Am I or my child eligible for a concessionary rate?:

If your child is aged between 7-15 years’ old on the date of travel they are eligible for our ‘child’ rate. If your child is 16-17 years’ old on the date of travel, they will be eligible for our ‘youth’ rate.

If you are 18 years’ old+, and are in full-time education/are a full-time student, then you are eligible for our student rates (just show your Student ID card to your guide on the tour departure date).

Unfortunately, due to the limitations of our insurance, children under 7 years’ old on the date of travel will not be permitted to travel on any of our tours.

Contact Us

Our Registered Business Address:

Free The Coo Limited t/a ‘Ness Bus’, Suite 21, Pure Office, Bonnington Bond, 2 Anderson Place, Edinburgh. EH6 5NP

Please note the above address is an administration office only, we only take bookings on our website, using a debit or credit card (any Visa, Mastercard or American Express card is accepted). Our Tours DO NOT depart from this address. Please see individual tour pages by CLICKING HERE for all tour departure times/locations.

If you have an enquiry for a private/bespoke trip, feel free to email us on: or phone us on +44 (0) 131 212 5033 to discuss.